FAQs
Orders
How do I place an order?
Add your items to the cart and complete checkout using our secure payment system. You will receive an order confirmation email immediately after purchase.
Can I change or cancel my order?
You may request changes or cancellations within 12 hours of placing your order. Contact us quickly at help@loakia.com
How do I track my order?
Once your order ships, we will send you a tracking number and tracking link via email.
What should I do if I entered the wrong shipping address?
Please contact us within 12 hours. After the order is processed, we cannot change the address or reroute the package.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide except to sanctioned or restricted countries.
What are your shipping times?
Estimated delivery time for all destinations is 7–15 business days, depending on your location.
What is the shipping cost?
Orders $49.99 and above → Free ShippingOrders below $49.99 → $12.99 shipping fee
Do you ship from the United States?
Yes. All orders ship from our company address:
1035 Clarkson Ave #1C, Brooklyn, NY 11212, USA
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unworn items in original packaging.
How long do refunds take?
Refunds are processed within 7 days after the return is approved.
How do I start a return?
Contact us at help@loakia.com with your order number, reason for return, and a product photo if applicable.
Do you offer exchanges?
Yes. Eligible items may be exchanged within 30 days of delivery.